Shipping

SHIPPING TIME & SHIPPING FEE
Area 
Estimated Delivery
Standard Shipping Fee
U.S. Mainland 12-25 Business Days
$5.99
Australia 19-39 Business Days
$5.99
Germany/France/Netherlands/
Spain/United Kingdom/Canada
12-25 Business Days
$5.99
Other European regions
19-39 Business Days
$5.99
Rest of the World
25-45 Business Days
$39
/Mexico/Norway/New Zealand
25-45 Business Days
$9.99
Puerto Rico/Colombia		 60 Business Days
$9.99

TRACK ORDER

  • You will receive an order confirmation email that will include your order number.
  • You can track your package directly on the TRACK ORDER STATUS option with your email address and order number.

  • Besides, our system will send you an email when your orders ship out but the email might be identified as spam. Please note.


PROCESSING TIME

  • Processing time (preparing for shipping): 1-5 business days.The processing time required for prescription glasses may require an additional 5 -10 business days.
  • Packages: please expect multiple packages when ordering multiple products, as items might come from different warehouses.

NOTICE

  • Express Shipping is not available for P.O. Boxes and APO/FPO addresses.
  • If the goods you purchased have been inspected by the local customs, please cooperate with the customs to pay customs duties. Refusal to cooperate with customs clearance will result in the package being destroyed locally. We will not provide after-sales service for this kind of order.
  • Delivery delay due to selling season & bad weather conditions, etc.
  • All prices on our site are USD. Once you complete your transaction, it will charge your card in your respective currency. 
  • Special offer products do not support bulk purchases. Once detected, the system will cancel bulk purchase special offer product orders.

CHANGE & CANCEL

  • Any modification on the order should be submitted within 24 hours of purchase. Modifications include but are not limited to: cancel order, change address information, add/delete/change item(s). All such requests made within the 24 hours time items will be fulfilled in a timely manner. Southood will not be held responsible for the wrong order due to the request for modification submitted later than 24 hours after purchase.
  • Lenses are customized products and cannot be canceled or replaced once production is started.
  • Please include your order number or the associated email address in the email subject so we can promptly take care of your request. Send your request to support@southood.com