Thank you for shopping at Southood. If you are not entirely satisfied with your purchase, it is easy to exchange or refund. Simply follow the instructions, and submit a request for return/exchange in your order page and we will try our best to meet your request.
We will NOT accept order cancellation request if the order have already been shipped out.
Returns &Exchanges Policy:
-Purchase (except Swimwear／Underwear) only can be returned or exchanged within 14 days from the date you sign to receive the item.
-As prescription lenses are custom products, no reason-free returns are available. If the customer feels that the prescription of the lens is wrong, the customer can go to the local regular optical shop for optometry. We can remake lenses for customers free of charge if the customer provides a prescription report that shows that we have made a deviation in the production of lenses.
-Need a different size, color or pattern? Have a hassle-free exchange as long as it is in stock.
-Items must be unused, undamaged and in original packaging with all the original labels ,ensure that all articles in the package are intact ! If not, the buyer is responsible for all incurred fees and no refund will be issued.
-Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.
-Seller is responsible for return shipping cost if it's our mistake.(shipped wrong size/color/quantity or it is defective/damaged/low quality or wrong item.)
-If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
No restocking fee to be charged to the consumers for the return of a product. “
*Items that do not meet these criteria will not be considered for return.
Please contact us with email@example.com to get the return address, we will not put our return address on the package label, if you send the package back as the address on the label without asking us, we will not accept your refund requirement.
Purchase Not Eligible for Return :
-Prescription lenses do not support no reason returns.
-You must email us a picture showing the problem/defect after submitting the return/exchange request online.
You are not eligible to apply for a refund if:
1. Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address).
2. Your order did not arrive due to exceptional circumstances outside the seller’s control (i.e. not cleared by customs, delayed by a natural disaster).
3. Other exceptional circumstances outside of our control.
4. You make wrong orders and we have shipped your orders.
5. Your order includes custom lenses and we have made them to the filled prescription.
6. You make wrong orders and you do not want to return the item.
7. You change your mind after the orders reach your country and asking for return.
8. We can't accept the unconditional return / refund.
Send the returned purchase in its original packaging with original label back to our return center. We will issue a refund to your original payment method within a week after we received it. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Refunds (if applicable):
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
We considered that every customer as they have read this refund policy before they place the order, the behavior of their purchase was considered as they agree with this policy.