Thank you for shopping at Southood. If you are not entirely satisfied with your purchase, it is easy to exchange or refund. Simply follow the instructions, and submit a request for return/exchange in your order page and we will try our best to meet your request.
We will NOT accept order cancellation request if the order have already been shipped out.
Returns &Exchanges Policy:
-Purchase (except Swimwear／Underwear) only can be returned or exchanged within 14 days from the date you sign to receive the item.
-Need a different size, color or pattern? Have a hassle-free exchange as long as it is in stock.
-Items must be unused, undamaged and in original packaging with all the original labels ,ensure that all articles in the package are intact ! If not, the buyer is responsible for all incurred fees and no refund will be issued.
-Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.
-Seller is responsible for return shipping cost if it's our mistake.(shipped wrong size/color/quantity or it is defective/damaged/low quality or wrong item.)
-If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
No restocking fee to be charged to the consumers for the return of a product. “
*Items that do not meet these criteria will not be considered for return.
Please contact us with firstname.lastname@example.org to get the return address, we will not put our return address on the package label, if you send the package back as the address on the label without asking us, we will not accept your refund requirement.
Purchase Not Eligible for Return :
-Swimwear／Underwear is not eligible for return or exchange.
-Swimwear／Underwear can only be returned/exchanged if it is defective/damaged or wrong item.
-You must email us a picture showing the problem/defect after submitting the return/exchange request online.
You are not eligible to apply for a refund if:
1. Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address).
2. Your order did not arrive due to exceptional circumstances outside the seller’s control (i.e. not cleared by customs, delayed by a natural disaster).
3. Other exceptional circumstances outside of our control.
4. You make wrong orders and we have shipped your orders.
5. You make wrong orders and you do not want to return the item.
6. You change your mind after the orders reach your country and asking for return.
7. We can't accept the unconditional return / refund.
Refunds (if applicable):
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
We considered that every customer as they have read this refund policy before they place the order, the behavior of their purchase was considered as they agree with this policy.